Coram is committed to helping patients achieve the best possible outcomes. We set the industry standard and provide valuable data supporting quality care and best demonstrated practices.

Coram continuously captures a comprehensive array of data points for each patient referred to us. These data elements are gathered from admission through discharge, and are documented by various members of Coram’s multi-disciplinary service team.

Coram’s proprietary outcomes database is used internally and is shared with payors, physicians, and hospitals to provide feedback on various utilization, pharmacoeconomics, patient satisfaction, patient adherence, and therapeutic outcomes.

To measure the cost-effectiveness of our therapy management approach, we use our outcome reporting system to monitor cost-avoidance and/or reductions from product utilization, reduced hospital stays, failure
to respond to therapy, emergency room visits, adverse reactions, catheter complications,
and a variety of other measures of clinical and quality outcomes.

Patient Satisfaction Surveys

Our Customer Satisfaction Survey process measures patient, caregiver, physician,
referral source, and case manager expectations of home infusion services against
their actual experience. Coram continuously surveys new, existing, and discharged
patients throughout their course of treatment.

Coram also surveys select referring physicians and periodically surveys discharge
planners. Survey responses are reviewed and results provided as individual
branch and company-wide reports. Improvement opportunities are addressed
as needed. Employing the services of an independent, third-party expert
healthcare industry survey firm, patients are surveyed via mail at periodic
service intervals and at the time of discharge.